| Who
is Value Tel? |
Value-Tel
is an independent telecommuncations agency. As such we shop for the
very best values for our customers. We seek to provide customers with
no-nonsense, low cost services and avoid plans with hidden costs or
inferior quality or service. |
|
| Who
is the underlying carrier for long distance calls? |
For
Power Net Global plans the carriers are Qwest Communications, Global
Crossing, Touch America and other nationally recognized carriers.
Capsule Communications carries its own calls in states where regional
Bell companies (RBOC)
operate. In all cases calls are carried on fiber optic networks. All
call quality is the same you have come to expect. |
| What
are the main differences between each plan's billing increments? |
Billing
increments. Capsule's Bullseye Plan offers straight 6 second billing
with 6 second minimum - the best type of plan available anywhere.
PowerNet Global also offers 6 second increments but the minimum call
length for billing purposes is 30 seconds. Both of these plans offer
excellent billing increments and for most customers these smaller
increments wind up producing the most savings. |
| Who
will bill me? |
You
will be billed by either Power Net Global or Capsule Communications
depending upon the plan you choose. |
| Can
I pay by credit card? |
You
will have the option of monthly billing or credit card payment. |
|
| How
long does it take for my new service to be activated? |
Generally
the process takes from 3 to 10 days. Do not contact your local phone
company to switch you. That might actually cause delays. You would
only need to contact your local company if you have a freeze on switching
carriers in effect. If that occurs you will be notified, however,
if you know in advance that you have a freeze on your lines you should
remove it so we can proceed with your switching without delay. |
| How
will I know when I am switched? |
Dial
1-700-555-4141 to check who your long distance carrier is. Dial 1+your
area code+700-4141 to check who your in-state long distance carrier
is. If you are switching to PNG you will hear "Thank you for
making Qwest (or Global Crossing) your long distance company".
If you are switching to Capsule you will hear "Thank you for
making Capsule your long distance company". |
| Must
I switch my In State (intrastate) service too? |
No.
You may sign up to switch only your interstate long distance carrier
but most likely the In State rates are much lower than you are currently
paying. You may decide to switch both long distance and In State to
increase your monthly savings. |
| How
do billing increments work? |
The
lower the increment the better. For example, on our Bullseye plan
a 72 second call (at 4.5 cents per minute) would cost cost .054. If
that same call rounded to full minutes, which none of our plans do,
it would round to 2 minutes or .09. Using the same 72 second call
our PNG plan would cost .0588. Call prices usually round up to the
nearest penny. Both our PNG and Capsule Bullseye plans have 6 second
increments. |
| How
does line quality compare? |
All
calls, regardless of plan, are carried on 100% fiber optic networks
for exceptional quality. No company offers higher quality. |
| Will
my long distance bill still come from my local phone company? |
No.
Your long distance charges will be billed separately or charged to
your credit card if you choose that option. You will still receive
a bill from your local company for the phone lines and local service. |
| Do
PNG and Capsule credit switching fees, if any? |
Yes,
both companies will credit the fee but with some differences.
PNG write your PNG account number on your local phone bill (indicating
the switching fee) and fax it to the PNG Customer Service Department
at 1-888-715-3534 or mail to the address on your PNG bill.
Capsule credits commercial accounts only and does not re-imburse
residential accounts. If your commercial account requires a switching
fee credit please email us service@value-tel.com
and we will guide you through this easy process. |
|
|
